Zoho Desk — Business User
Zoho Desk – Business User Training is a practical 2-day program designed for users responsible for managing Zoho Desk internally. It covers Desk setup, support channels, customization, automation, team management and support performance tracking.
What you'll be able to do
- Set up departments, business hours and support channels
- Turn customer emails into tickets with Email-to-Ticket
- Build a Help Center and Knowledge Base for customer self-service
- Automate ticket routing with assignment rules, round robin and workflows
- Manage SLAs, support contracts, agents and teams
- Track support performance with reports and dashboards
About this program
Zoho Desk – Business User Training is a practical 2-day program designed for users responsible for managing Zoho Desk internally. It covers Desk setup, support channels, customization, automation, team management and support performance tracking.
This training is designed for the person responsible for managing Zoho Desk internally. The focus will be on how an admin can set up Desk, manage support channels, customize the system, automate support processes and keep the platform organized.
Who should attend
- Support administrators
- Customer support managers
- Helpdesk managers
- Team members responsible for managing Zoho Desk internally
Prerequisites
- Basic understanding of customer support processes is recommended, but no prior Zoho Desk administration experience is required.
What you'll need
- Laptop/desktop with a stable internet connection
- Access to an active Zoho Desk account with appropriate administrative permissions
Curriculum
2 live days · 25 topics
Frequently asked questions
₹3,599
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