Are the courses live or recorded?

Always live. Every session is taught in real time by an instructor, so you can ask questions and get answers as you go. We don't sell pre-recorded video courses.

Which course should I take?

Courses are organized by role — Business User, Admin, Developer, and Consultant tracks — so pick the track that matches what you'll actually be doing with the tool. Each course page lists who it's for and what you'll be able to do afterwards.

How do I join a live session?

After enrolling, your dashboard shows the schedule for your batch. A Join button appears next to each session starting 15 minutes before it begins, and we email you a reminder before each class.

How do I get my certificate?

Once you complete a batch (attendance and any required assessment), we issue a certificate signed by your instructor. You can download it as a PDF, add it to your LinkedIn profile, and share a verification link anyone can check.

What if there's no batch open for the course I want?

Click “Notify me when a batch opens” on the course page. We'll email you as soon as a new batch is scheduled. You can also request a batch and tell us which dates or time zone suit you.

Certified Zoho · Google · Microsoft partner

Become the go-to expert for the tools your team runs on

Live, instructor-led Zoho CRM, Google Workspace and Microsoft 365 programs, built around your role. Finish job-ready, with a signed certificate you can share on LinkedIn.

Explore programs Train your team

Live programs: 13+; Live programs
Instructor-led: 100%; Instructor-led
Role-based tracks: 4; Role-based tracks

Three professionals smiling while attending a live Skynetiks Academy class on a laptop

Live sessions, real answers

No pre-recorded videos. Ever.

Verifiable certificate

Outcomes

What you'll be able to do after the program

Every program is built for a role, and ends with skills you use at work the following Monday.

For business users

Work faster in the tools your company already pays for.

Manage team pipelines and move deals through each stage
Manage leads, contacts, accounts and deals in Zoho CRM
Set up departments, business hours and support channels
Build and maintain an accurate employee database

7 programs · Zoho Bigin, Zoho CRM, Zoho Desk, Zoho People, Zoho Recruit, Zoho Workplace

See business user programs

For admins

Configure, secure and run the platform for your whole organisation.

Manage users, roles, profiles and access control
Set up users, roles, profiles, permissions and territories
Launch a customer community with forums, moderation, badges and ranks
Configure candidate and employee onboarding flows with E-Sign

6 programs · Zoho Bigin, Zoho CRM, Zoho Desk, Zoho People, Zoho Recruit

See admin programs

Platforms

Programs across the platforms you use

Zoho

How it works

From enrolment to certificate in four steps

01
Pick your batch
Choose the program for your role and a live batch that fits your calendar.
02
Learn live
Join interactive sessions with a certified instructor. Ask questions as you go.
03
Practise hands-on
Work through real scenarios in the product, not slides, with help on hand.
04
Get certified
Earn a signed, verifiable certificate to download and add to LinkedIn.

Programs

Upcoming live programs

Seats in each batch are limited, so the instructor can help everyone.

View all programs

ZohoBusiness UserBeginner

Zoho Workplace — The Ultimate Guide

Zoho Workplace – The Ultimate Guide is a practical 2-day program that helps employees and business users go beyond email and use Zoho Workplace for communication, collaboration, documents, file sharing, meetings and daily productivity, all from one connected workspace.

Manage email, contacts, calendars and tasks in Zoho Mail
Communicate and share with your team in Zoho Cliq and Zoho Connect