Zoho Desk — Admin
Zoho Desk – Admin User Training is an advanced 2-day program designed for Desk administrators who want to extend customer engagement, add advanced support channels, automate complex processes, integrate external applications and build detailed analytics.
What you'll be able to do
- Launch a customer community with forums, moderation, badges and ranks
- Add social, telephony, web form, instant messaging and live chat channels
- Build self-service bots with guided conversations
- Automate complex support processes with macros, custom functions and Blueprints
- Connect Desk to other applications with webhooks, APIs and extensions
- Build cross-department reports and custom analytics dashboards
About this program
Zoho Desk – Admin User Training is an advanced 2-day program designed for Desk administrators who want to extend customer engagement, add advanced support channels, automate complex processes, integrate external applications and build detailed analytics.
This training is designed as a continuation of the basic Zoho Desk Admin training. The focus will be on the additional features that help an admin improve customer engagement, expand support channels, build advanced automation and connect Desk with other applications.
Who should attend
- Zoho Desk administrators
- Support system managers
- Professionals responsible for advanced Desk configuration, automation, integrations and analytics
Prerequisites
- Prior experience with Zoho Desk Admin features and a working knowledge of basic Desk configuration and ticket management are recommended.
What you'll need
- Laptop/desktop with a stable internet connection
- An active Zoho Desk account with administrator access
- Access to relevant connected applications where required
Curriculum
2 live days · 32 topics
Frequently asked questions
₹5,999
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